Veritas Global is complete garbage. My truck’s check engine light went off, and the repair shop determined I needed a new camshaft. The cost was $2k+. I remembered I had a vehicle service contract with Veritas, so my repair shop filed a claim. Veritas asked for the car history, so I provided all the info. Veritas would come back with a question, I’d answer it, and then they’d come back to me in another 2-3 days with another question. They are very good at intentionally delaying the process.

At one point, the Veritas representative said they denied my claim. I asked why, and she said it was because there was a gap in my oil changes. I was sure there wasn’t, so I asked where was the gap. She told me, and I told her to look at my paperwork. She did and realized there was no gap. She said she’d have to talk to the adjuster about it (more delay!) The representatives love to provide vague comments on what the adjuster says. But if you ask for specifics, the representatives are unable to provide them. And if you ask to speak directly with the adjuster, it’s always a firm no. The Veritas protocol is specifically designed this way.

About four weeks have gone by, and I need my truck. Also, my repair shop is pressuring me to do something about my truck (because they understandably don’t want it taking up space at their shop). I told them to replace the camshaft and that either I or Veritas would pay them. Big mistake on my part. I later looked at the service vehicle contract again and it states that Veritas has a right to send out an inspector to look at the vehicle prior to any work being performed. So a week after the work was performed, Veritas says they’d like to send out the inspector. Work was done so claim denied.

These scumbags will gladly take your monthly premiums, but will do everything in their power to avoid paying your claim. I was 5 years into the contract, so I had already paid those dirtbags over $3k in premiums. I went ahead and canceled the contract and I’m now considering legal action and would argue that they acted in bad faith. However, the contract has an arbitration clause so I’m looking into whether it’s worth it.

As much as I hate Veritas, the real problem are the car dealers. They’re the ones peddling the product. Had Veritas cold-called me trying to sell the warranty, I’d hang up on them. But he pushed the warranty on me when I purchased my truck through a car dealer. I thought it would be nice to have in case something went wrong. But now that I’m familiar with how they operate, I’d never purchase another warranty. I’m willing to bet all of these companies are the same. So why did my car dealer sell me Veritas? I’m sure Veritas was the company that offered the most attractive kickback to car dealers. These car dealers don’t care which company it is. Whoever offers them the best kickback, then that will be the product that they sell you.