Poll Results
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I have a customer who purchased a used 2015 Camaro from Apex Auto Group and also bought an extended warranty through them for a fee of $2,950. Veritas Global Protection administers the warranty.
Has anyone had any experience with this company Veritas? I’ve dealt with several extended warranties, but this one has been the worst. I’ve tried to get repair authorization but haven’t spoken with a live person.
I’ve also emailed them and received no response. I’m thinking of advising my customer to try to recover some of their money and take care of repairs as needed. What do you think?
I paid 4-5K for an enhanced warranty for my 2016 Mercedes-Benz GLC300. My AC compressor had a leak and needed to be repaired. The claim was approved, however they paid less than 25%! The amount for diagnostics, labor and parts was $2,229.29. Veritas is only willing to pay $436.27! They’re saying this is the average repair cost in my area, yet could not provide me with one shop that would charge $436.27 for replacing an AC compressor for my Mercedes-Benz. They wanted to ship the shop a $150 aftermarket part, when the dealership part was $800.00. This “warranty” is a scam. Auto Nation should be ashamed of even offering this garbage to their customers.
So, Veritas Global Protection extended warranty is a total ripoff?
Veritas Global is complete garbage. My truck’s check engine light went off, and the repair shop determined I needed a new camshaft. The cost was $2k+. I remembered I had a vehicle service contract with Veritas, so my repair shop filed a claim. Veritas asked for the car history, so I provided all the info. Veritas would come back with a question, I’d answer it, and then they’d come back to me in another 2-3 days with another question. They are very good at intentionally delaying the process.
At one point, the Veritas representative said they denied my claim. I asked why, and she said it was because there was a gap in my oil changes. I was sure there wasn’t, so I asked where was the gap. She told me, and I told her to look at my paperwork. She did and realized there was no gap. She said she’d have to talk to the adjuster about it (more delay!) The representatives love to provide vague comments on what the adjuster says. But if you ask for specifics, the representatives are unable to provide them. And if you ask to speak directly with the adjuster, it’s always a firm no. The Veritas protocol is specifically designed this way.
About four weeks have gone by, and I need my truck. Also, my repair shop is pressuring me to do something about my truck (because they understandably don’t want it taking up space at their shop). I told them to replace the camshaft and that either I or Veritas would pay them. Big mistake on my part. I later looked at the service vehicle contract again and it states that Veritas has a right to send out an inspector to look at the vehicle prior to any work being performed. So a week after the work was performed, Veritas says they’d like to send out the inspector. Work was done so claim denied.
These scumbags will gladly take your monthly premiums, but will do everything in their power to avoid paying your claim. I was 5 years into the contract, so I had already paid those dirtbags over $3k in premiums. I went ahead and canceled the contract and I’m now considering legal action and would argue that they acted in bad faith. However, the contract has an arbitration clause so I’m looking into whether it’s worth it.
As much as I hate Veritas, the real problem are the car dealers. They’re the ones peddling the product. Had Veritas cold-called me trying to sell the warranty, I’d hang up on them. But he pushed the warranty on me when I purchased my truck through a car dealer. I thought it would be nice to have in case something went wrong. But now that I’m familiar with how they operate, I’d never purchase another warranty. I’m willing to bet all of these companies are the same. So why did my car dealer sell me Veritas? I’m sure Veritas was the company that offered the most attractive kickback to car dealers. These car dealers don’t care which company it is. Whoever offers them the best kickback, then that will be the product that they sell you.
Veritas company is crap. Their customer service is rude. They have gone out of their way to deny claims. I asked multiple times for a copy of the contract, denial letter, etc etc. and have not received anything.
Last summer I picked up a 2014 BMW 750Li in Colorado. Dropped $6500 on a 3-year auto warranty from Veritas Global Protection – turned out to be the smartest move ever.
This car literally tried to bankrupt me in the first 18 months. Trans started slipping on a Vegas trip (because why fail at home, right?). Then the engine block cracked, fuel pump died in a blizzard, and the suspension just gave up – had to replace literally everything from control arms to sway bars. Throw in some random electrical stuff like the airbag harness and window controls just for fun.
Total repairs at BMW? $55K. Yeah, you read that right. But each claim only cost me a $100 deductible. No yearly caps on claims either, which saved my ass given how much work it needed.
Got so friendly with the BMW service team, they’d have my spot and an X3 loaner ready before I even pulled in. Mike (service manager) and I started joking that they’re rebuilding my entire car one warranty claim at a time.
Contract was surprisingly chill – just basic maintenance required, could use any shop I wanted. Stuck with the dealer though, they took good care of me.
Pro tip: If you’re eyeing an older German luxury car, read every single line of that warranty contract and GET THE COVERAGE. When (not if) stuff breaks, you’ll thank me later.
My issue with Veritas is not honoring a claim but their inability to perform as a reputable company. After having my contract for less than 30 days, I have requested a full refund. Even though I followed the steps listed in the agreement, after reading reviews about this company, I am very concerned that this may have to go to my legal team if the refund isn’t issued to the lien holder.
I took the car in for service that should be covered per the contract agreement terms. The dealership had no issues getting the company on the phone when they first called about the service and were even told it would be covered.
When it came time for confirmation for the RO to send the invoice for payment, they stated they had an issue with their system and would call the dealership back. After waiting over 3 hours and not getting a call back (I sat next to the service desk the whole time, and they never missed any calls), the service advisor called them back, and every time, he was prompted to hit a button on the phone to be transferred, it would end the call. He tried this 4 times and even tried different prompts. I tried calling myself and had the same issue.
This dealership’s parts manager and service manager stated that something was off with this company. They said they always deal with third-party warranty companies and never had the issues they have had with this company. They stated that every time they called, they spoke to the same person no matter what prompt they selected. You could hear kids yelling in the background. They would ask so many questions that typically don’t get asked as if they are looking for a loophole not to cover the claim.
I paid for the service and told the dealership not to follow up with them as I would be canceling my contract. If my refund is issued as it should be as stated in Section VIII Cancellations bullet point one, I will remove this negative review. .